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PT Avia Technics Dirgantara (dba. FL Technics Indonesia)

General Terms and Conditions of Services

effective from 02/05/2024


  1. General Term
    1. These General Terms and Conditions of Services (hereinafter – the “General Terms”) shall constitute an inseparable part of PT Avia Technics Dirgantara (hereinafter – “FL Technics” or “FLT”) Commercial Proposal, Quotation or any other similar document, as applicable, and Customer’s Purchase Order (hereinafter – the “Proposal”). Acceptance of the Proposal by the Customer shall be treated as acceptance of these General Terms. Customer’s Standard Contract Terms and Conditions are not applicable. Deviations from these General Terms need to be agreed in writing. The terms indicated in specific FLT Proposal, Quotation or any similar document from FLT side, shall have priority over the terms and conditions of General Terms. These General Terms apply to all aircraft maintenance, engineering, design and repair services (hereinafter – the “Services”) provided by FL Technics until the respective agreement for the provision of Services is executed between the Parties.
    2. Customer shall supply FL Technics in advance with current (updated in accordance with the latest revisions) and valid applicable aircraft documentation required for Service performance. Customer shall supply immediately other documents as may be reasonably requested by FL Technics.
    3. The Customer warrants that at the date of the input of the aircraft to FL Technics / its subcontractor’s facility it will have obtained any relevant authorizations required from the appropriate authority and owner or operator of the aircraft, as applicable, to allow FL Technics / its subcontractor to perform the Services and shall provide copy of such authorization.
    4. The Customer shall grant / make the aircraft possessor and/or the owner grant FL Technics’ personnel unrestricted access (either remote or direct) to the aircraft and records/documentations in a timely manner. The Customer is responsible for acquiring (and for negotiation of the terms for such acquisition) all necessary permits such as, inter alia, permissions allowing taking pictures of the aircraft or entry into the airport premises.
    5. FL Technics shall have the right to sub-contract any or all of the Services provided it obtains the Customer’s consent, which consent shall not be unreasonably withheld, as a result of FL Technics lack of capability or capacity.
    6. Unless otherwise agreed in writing, delivery of material or an aircraft will be at Customer’s risk and expense unless otherwise agreed in writing. Redelivery of material or an aircraft will be EXW the FL Technics facility.
    7. The performance by FL Technics of the Services shall not constitute in any way for Customer a transfer of title or any right of use, of all or part of the Intellectual Property Rights owned by FL Technics or licensed to FL Technics by any third party. Should the performance of the Services by FL Technics result in the creation and development of any Intellectual Property Right, FL Technics shall be the sole owner and shall have full title and interest in such right upon its creation, including all rights relating to such Intellectual Property Right.
    8. Maintenance check flight, if required, shall be performed on following conditions: (i) Maintenance check flight shall be performed in accordance with the Customer’s approved instructions; (ii) а check flight shall be conducted by the Customer’s crew using the Customer’s procedures; (iii) FL Technics personnel may be admitted on board for such Maintenance check flight to monitor systems performance if requested by the Customer and agreed by FL Technics; (iv) such check flight shall be performed at Customer’s cost and risk; (v) FL Technics shall not be liable for any damage to, or loss of, property including the aircraft, or injury or death or any other damage directly or indirectly caused to Customer, its directors, officers, employees, agents, servants, FL Technics employees or third Parties due to, or in connection with, or in consequence of the performance of such Maintenance check flight, and Customer shall indemnify and hold harmless FL Technics, its directors, officers, employees, agents, servants and subcontractors against any and all such claims including costs and expenses incident thereto; (vi) Customer’s Third Party and Passenger Legal Liability Insurance must cover insurance of FL Technics staff during Maintenance check flight.
    9. FL Technics reserves the right to change, modify, add or remove these General Terms at any time by way of posting a new version of the General Terms on its website in advance, at least 1 (one) month before the entry into force of the new version of General Terms. As regards the specific Proposal, the version of the General Terms which was valid at the time of concluding specific Proposal shall apply.
    10. Provision of the Services will follow the guidelines Federal Aviation Administration (FAA) Air Agency Certificate Number 47DY377D, Directorate General of Civil Aviation of the Republic of Indonesia (DGCA) Certificate Number 145D-950 and any other aviation authority approval held by FL Technics as required by the Customer and mutually agreed by the Parties.
  2. Commercial Terms
    1. Prices for the Services shall be specified in the Proposal and Invoice.
    2. All rates prescribed in the Proposal does not include VAT (if such applies). In addition to the price for the Services, the Customer shall pay any taxes (including value added taxes, excise, import and export duties and etc.), any levies and any other fees related to the Proposal (including withholding taxes). All payments to be made by the Customer hereunder shall be made without set off or counterclaim, free and clear of and without deduction for or on account of any present or future taxes, charges, levies, imposts, duties or Withholdings (hereinafter – the “Withholding”). If the Customer is compelled by law to make a Withholding the Customer will ensure that the deduction does not exceed the minimum legal liability therefore and the Customer shall pay to FL Technics such additional amounts as may be necessary to ensure that FL Technics receives a net amount equal to the full amount that would have been received had the payment not been made subject to such Withholding. FL Technics shall not be liable for any VAT or any taxes, duties or similar charges which arise in any jurisdiction and these will be covered by the Customer. Should any taxes be levied by any government or any tax authority against any payment by Customer to FL Technics under the Proposal and should FL Technics not actually receive on due time a net amount equal to the full amount provided for under the Proposal, Customer shall pay all necessary additional amounts to ensure receipt by FL Technics of the full amount so provided.
    3. Aircraft Utilization:
      1. If it’s deemed necessary by FL Technics, the Customer shall sign Statement Letter regarding its tax residence and aircraft utilization after Services.
      2. At the beginning of each project, the Customer shall inform FL Technics whether after Services the aircraft is planned to be utilized outside the Indonesian customs territory.
      3. In case of any changes to tax residency of the Customer or in the event the aircraft remains inside Indonesian customs territory after Services while previously informed otherwise, the Customer shall be responsible for (i) the payment of any tax applicable due to changes circumstances of the Customer, including but not limited to Value Added Tax (VAT) and (ii) potential penalties as a result of late issuance of tax invoice. FL Technics has the full rights to charge the Customer additional taxes and potential penalties for the above subject.
    4. All payments in connection with the Proposal shall be made in currency specified in the Invoice to the bank amount specified in the Invoice. Any fees charged by a bank in connection with the transfer of funds from Customer to FL Technics will be borne by Customer.
    5. If payment terms were not individually agreed, Customer shall be obliged to make payment within 10 calendar days from the issuance date of copy of the Invoice. Copies of invoices shall be sent to the Customer via email and the originals of the Invoices shall be sent by post, only if requested by the Customer.
    6. Unless disputed in writing by Customer within seven (7) Days from the invoice date, all invoices shall be deemed correct and accepted by the Customer. Customer shall notify FL Technics about any disputed amount within seven (7) Days from the invoice issuance date, accompanied with all relevant justifications. Customer shall not withhold the payment of any amount of any invoice nor shall Customer set off any amount against invoices. After settlement of the dispute, the eventual adjustment of the invoice (and late payment charge) will be made.
    7. All invoices shall become due and payable immediately upon the occurrence of a breach by Customer to perform its obligations as agreed under the Proposal. In case of repeated late payments, FL Technics reserves its right to request other payment terms to Customer (such as but not limited to letter of credit or cash before delivery), or to immediately terminate without legal notice the Proposal or any part thereof without prejudice to any other rights that FL Technics may have under the Proposal or at law.
    8. Any amount overdue for payment by the Customer shall incur a monthly simple interest charge of 3% (three per cents) until actual payment is received in cleared funds. Interest shall be immediately payable on demand.
    9. In the event that any sum is not paid by the Customer as provided for under the Proposal then FL Technics shall be entitled immediately upon notice by email or otherwise to suspend further performance of the services until all outstanding amounts have been received by FL Technics in cleared funds and the time for performance of such services shall, at FL Technics option, either be extended by a period equal to the duration of the suspension plus 24 (twenty four) hours or shall be re-scheduled.
    10. In case of non-payment by Customer FL Technics has by virtue of its Services rendered a contractual right of retention and a contractual lien over the subject matter in its custody as well as the right to repossess any property of FL Technics in Customer’s possession (hereinafter – “FL Technics’ Lien”). These rights as well as a set-off right may also be claimed for Services rendered or material supplied previously.
    11. FL Technics may set off amounts due to Customer against amounts due by Customer, even if such amounts are not liquid, fungible and/or payable. FL Technics will notify Customer of such set off.
    12. Title to any component supplied shall pass from FL Technics to the Customer when payment in full has been received by FL Technics.
    13. If the Customer for any reason, including the exercise of FL Technics’ Lien should not collect any aircraft/materials from FL Technics Maintenance facility on completion of the Services, FL Technics shall no longer be responsible for the aircraft/materials and shall be entitled to charge the Customer parking/storage charges at the rates valid at the time of performance of Services. Customer shall be charged for parking/storage until such time that the aircraft/material is removed from FL Technics premises. Any maintenance on and insurance of the aircraft shall be the responsibility of the Customer for so long as the aircraft shall remain at FL Technics premises.
    14. The Customer shall be responsible at its entire expense for, including but not limited to: (i) all charges relating to the positioning of the aircraft to and from the FL Technics facility; (ii) all charges arising from the defueling, storage / disposal of fuel and refueling of the aircraft; (iii) all hotel, travel or accommodation requirements of Customers’ employees, servants, agents or sub-contractors; (iv) all Customer computer requirements; (v) all international, local call charges for telephone (including mobile phones), and the Internet usage.
    15. The Price excludes daily allowance, lodging in the hotel, visa costs, travel expenses, and other Services related communication expenses and shall be borne by the Customer when Services are performed outside of the FL Technics facility.
    16. In case payments are due under one or more invoices, FL Technics shall be entitled at its own discretion to set off any amounts paid by Customer against any outstanding invoices due under any agreement between the Parties without regards to the actual purpose of the payment (reference) indicated by Customer at the time when the payment (transaction) was made. Such set-off shall be without prejudice to any other rights that FL Technics may have under the Proposal or at law.
  3. Warranty
    1. FL Technics warrants that all Services provided by FL Technics under the Proposal will be free from defects in workmanship.
    2. A defect will only be regarded as subject to warranty if it arises (i) within 180 (one hundred eighty) calendar days or within one thousand (1000) flight hours after Redelivery, whichever may occur first (in case base maintenance services have been performed on the aircraft); (ii) before performance of next scheduled (in accordance with Aircraft Maintenance Program) line maintenance services (in case line maintenance services have been performed on the aircraft); (iii) within 60 (sixty) calendar days from completion of Services (in case design changes services have been performed on the aircraft).
    3. A warranty claim must be raised by Customer within 7 (seven) days after the defect has become apparent and FL Technics must be provided with the defective part for inspection and repair within an additional thirty (30) days after the warranty claim has been raised. If a defect arises on an irremovable part of an aircraft the Parties will agree upon arrangements by which such defect will be remedied at Customer’s best convenience as well as at conditions reasonable for FL Technics.
    4. Customer must prove that FL Technics did not properly perform the work causing the defect. Material must at all times have been stored, handled and operated in accordance with manufacturer’s recommendation and the defective part may not be serviced, repaired, overhauled, maintained or modified by anyone other than FL Technics or its Subcontractors.
    5. The cause of the defect must be related to Services rendered by FL Technics. FL Technics does not warrant for Subcontractor’s / Supplier’s material or Services. For such material or Services any assignable rights to warranty granted to FL Technics by its Subcontractor’s / Supplier’s will be assigned to Customer. In case work is performed by Subcontractor or in case parts procured from Subcontractor / Supplier are installed, all assignable warranties of Subcontractor / Supplier will be transferred by FL Technics to Customer. In case of demands, pretensions or warranty claim against a Subcontractor / Supplier FL Technics shall cede its rights against the Subcontractor / Supplier to Customer. Subcontractor / Supplier directly will response and be liable to Customer for its breach of warranty.
    6. FL Technics warranty shall not extend to any claim, failure or damage which results from defects, non-conformity, failure or not normal wear and tear which are in whole or in part attributable to or the result of, foreign object damage, internal object damage, abnormal, incorrect, inaccurate or improper use, operation, maintenance, handling, storage, transportation, packing or installation, Original Equipment Manufacturer’s (OEM) design deficiencies, misuse, abuse or accidents, Force Majeure or incidents and taking into consideration the specific use and design of such Aircraft and/or Item, which has not been anticipated by the standards, regulations, procedures and/or requirements issued by the relevant manufacturer, the relevant Airworthiness Authorities and/or FL Technics.
    7. FL Technics will correct the defective Item or replace it with a non-defective Item (at its own discretion) at its own cost and expense except that Customer will arrange at its own risk and expense for the removal, installation and the transport of such Item DDP repair shop. FL Technics obligations with respect to the foregoing shall only require FL Technics to correct defects, replace or restore the defective Item to a serviceable condition equivalent to that at the time the defect occurred. In case of a remedial action, the initial warranty period shall continue for the remaining period of the warranty as set forth in Clause 3.2 above.
    8. Should the warranty claim be rejected, the Services provided by FL Technics, including shipping costs, material or inspections costs and/or specialists assignment (if applicable), will be charged to Customer on a time-and-material basis.
    9. The warranties and obligations of FL Technics and remedies of Customer set forth in this Clause are exclusive and in substitution for, and Customer hereby waives, releases and renounces all other warranties, obligations and liabilities of FL Technics and all other rights, claims or remedies of Customer against FL Technics and/or its insurers, express or implied, arising by law or otherwise, with respect to any non-conformity or defect in any data, part or product delivered or Service performed in relation to or under the Proposal including but not limited to (i) any warranty against hidden defects, (ii) any implied warranty of merchantability or fitness for intended use, (iii) any implied warranty arising form course of performance, course of dealing or usage of trade, (iv) any warranty against infringement, (v) any obligation, liability, right, claim or remedy (whether in contract, in tort or otherwise). In no event will FL Technics be liable for indirect damages. FL Technics liability connected with or resulting from this warranty will not exceed the cost of correcting the defect / price of replacing Material.
    10. The warranty is not assignable without FL Technics written consent.
  4. Liability
    1. FL Technics, its personnel and its subcontractors shall not be liable for any damage to, or loss of, property of Customer including the aircraft, or injury or death or any other damage directly or indirectly caused to Customer’s directors, officers, employees, agents, servants or third Parties during or after, due to, or in connection with, or in consequence of the performance or non-performance of the Proposal (including third parties’ claims), unless caused by willful misconduct or gross negligence of FL Technics or its Subcontractors, and Customer shall indemnify and hold harmless FL Technics, its directors, officers, employees, agents, servants and Subcontractors against any and all such claims including costs and expenses incident thereto.
    2. Customer, its personnel and its subcontractors shall be liable for any damage to, or loss of, property of FL Technics (or property of any third party, which is located at FL Technics facility) including any facility where the aircraft or any part may be situated, or injury or death or any other damage directly or indirectly caused to FL Technics directors, officers, employees, agents, servants during or after, due to, or in connection with, or in consequence of the performance or non-performance of the Proposal (including third parties’ claims), unless caused by willful misconduct or gross negligence of FL Technics.
    3. Notwithstanding any other clause, FL Technics shall never be liable and Customer hereby waives, releases and renounces all rights and claims against FL Technics to the fullest extent permitted by law for any special, incidental, consequential, punitive or indirect losses or damages of any kind whatsoever (including without limitation loss of use, revenue or profit, loss of prospective economic advantage, loss of customers, loss of data, costs incurred as a result of the lease of a spare aircraft or Item or other costs resulting from the unavailability of an aircraft or Item, accommodation and compensation of passengers, or immaterial damage), for any reason whether arising in contract (including warranty) or otherwise.
    4. FL Technics total liability for any and all demands or claims, for any damages connected with, or resulting from the performance of any Service will not exceed the price allocable to the service/goods which gave rise to the demand, pretension or claim but in no case exceeding USD 750,000.00 (seven hundred fifty thousand).
    5. FL Technics and Customer are fully aware and agree to FL Technics liability limitation and acknowledge that prices and rates for services specified in the Proposal have been calculated, inter aliaby specific reference to the exclusions and liability limitations.
  5. Insurance
    1. Throughout the duration of the Proposal (and for 2 years thereafter or to the next major check whichever is the greater) Customer shall procure and maintain and will provide FL Technics with a certificate of the following insurances in respect of the Aircraft: Hull All Risk insurance in respect of the aircraft; Hull All Risk insurance in respect of the Aircraft; Hull War Risks insurance in respect of the Aircraft, Passenger and Passenger Baggage Legal Liability, Cargo and Mail Legal Liability, Aircraft third Party Legal Liability and Comprehensive General Third Party Legal Liability, All Risks Property insurance including war risks covering Components whilst not installed on the Aircraft, Aviation General Legal Liability Insurance, including without limitation third party, products, war and passenger risks in a combined single limit of not less than USD 850,000,000.00 (eight hundred fifty million) per each occurrence. The insurance referred above will include the following provisions where applicable: (i) FL Technics, its directors, officers, employees, servants, agents and Sub-contractors will be included as additional assured under all required liability insurance; (ii) waiver of Underwriter’s rights of subrogation against FL Technics, its directors, officers, employees, agents, servants and subcontractors under all required Hull / Hull war insurance; (iii) provide that in the interests of the additional assured, the insurance will not be invalidated by any action or inaction of the Customer regardless of any breach or violation of any warranty of the policy; (iv) include a severability of interests section under the liability coverage, which provides that the insurance shall operate to give each Insured the same protection as if there were a separate policy, issued to each Insured; (v) a thirty (30) days written notice period of cancellation or material change in favor of FL Technics (seven (7) days or such lesser period as may be available for war risks cover).
    2. The Customer will, at least 3 (three) days prior to the commencement of the Services and from time to time as FL Technics may reasonably request, furnish to FL Technics certificates of insurance evidencing that the forgoing insurances are in full force and effect. Failure by the Customer to evidence the certificates of insurance or include necessary provisions required by this Clause shall not relieve the Customer of the insurance requirements set forth and/or in any way relieve or limit its obligations and liabilities under any other provision of the Proposal.
    3. FL Technics reserves the right to not commence the provision of the Services until the certificates of insurance and all the relevant information mentioned in this Section 5. “Insurance” is received by FL Technics. FL Technics shall not be held responsible or liable for any kind of delay resulting from lack of certificates of insurance received from the Customer.
    4. Customer understands that obligations related to insurance are of the essence and releases, indemnifies, defends and discharges FL Technics from any liability and obligations under any provision of the Proposal and / or General Terms for the duration of Customer‘s failure to comply with the requirements of this clause. FL Technics shall not have any obligations and liability under any other provision of the Proposal and / or General Terms if the Customer fails to provide to FL Technics the required insurance certificate and / or fails to fulfil the insurance requirements as described herein above.
  6. Excusable Delays
    1. The Parties agree that it will be deemed not to be FL Technics’ fault and FL Technics will not be held liable if such Turnaround Times, performance dates or other agreed upon time limits are not met for reasons such as but not limited to: (i) force majeure, including but not limited to acts of the public enemy; war, insurrections or riots; fires; floods; explosions; earthquakes; serious accidents; epidemics or quarantine; any act of government or governmental authority; strikes or labor troubles causing cessation, slowdown or interruption of work; general hindrance in transportation; (ii) major defects on airframe, systems, Engines or Components which were unforeseen and which could not have been expected and which have an impact on the Services to be performed; (iii) an aircraft, material, documentation, insurance certificates or securities to be supplied by Customer not being available or being supplied late or Customer not accepting suitable material offered by FL Technics; (iv) material ordered in a timely manner from Suppliers not being delivered to FL Technics on time or not being delivered at all; (v) during the period required for the application and issuance of the export license or any other authorization or in the event the issuance of such export license/authorization was refused by the relevant authority; (vi) Customer withholding or delaying its consent where such consent is required under the terms of the Proposal; (vii) delays or failure of Customer to comply with the payment terms; (viii) additional tasks which were not part of the contracted work scope being carried out by FL Technics upon Customer’s request; (ix) FL Technics rightfully stopping or refusing the performance of Services; (x) the period required to receive information/instructions from the OEM or any other relevant authorities.
    2. If FL Technics is prevented by Excusable Delay from timely performance of any of its obligations hereunder, the time for performance will be extended by a period of business days equal to the time lost by reason of such delay.
  7. Event of Default
    1. The occurrence of any of the following will constitute an Event of Default and material breach of the Proposal: (i) Party fails to make any payment due hereunder in the manner and by the date provided herein and fails to make such payment within twenty (20) Calendar Days after such payment is due; (ii) fails to make any payment due under any other agreement between the Parties or otherwise for more than twenty (20) Calendar Days after such payment is due or otherwise materially violates any other agreement between the Parties; (iii) Party (a) falls under suspension of debt payment obligation or any other similar conditions having same nature, (b) is unable to or admits its inability to pay its debts or other obligations as they fall due, (c) is adjudicated or becomes bankrupt or insolvent, or (d) proposes or enters into any composition or other arrangement for the benefit of its creditors generally; (iv) any proceedings, resolutions, filings or other steps are instituted or threatened with respect to the Party relating to the bankruptcy, liquidation, reorganization or protection from creditors of the Party or a substantial part of the Party’s property; (v) any changes in the export control laws and regulations (under such jurisdiction as, inter alia, the United Nations, the European Union, the United States of America or the Republic of Indonesia) occur, which might have a direct or indirect effect on the performance hereunder, including Customer or any person or entity that owns or controls the Customer, whether directly or indirectly, being identified as: (a) a citizen or national of, or a person or entity in a country subject to U.S. embargoes; (b) a person or entity identified on any U.S. Government list or order restricting transactions between U.S. persons and that person or entity, including without limitation the U.S. Treasury Specially Designated Nationals List (“SDN”), and the lists, orders, and identified in 15 C.F.R. Part 736 and 15 C.F.R. Part 744; (vi) if the Customer fails to comply with the covenants, requirements, representations or warranties set forth in Clause 10.
    2. In the Event of default by the Customer, FL Technics may, upon written notice to the Customer, (1) suspend its performance in whole or in part, (2) terminate the Proposal and/or (3) declare all sums owing to FL Technics immediately due and payable. Exercise of any of the foregoing remedies by FL Technics shall not preclude exercise of any of the others, and neither the existence nor exercise of such remedies shall be construed as limiting, in any manner, any of the rights or remedies available to FL Technics under the applicable law.
  8. Personal Data Processing
    Each Party agrees to comply with FL Technics’ General Terms of Personal Data Protection: (for the avoidance of doubt, the Parties confirm that any reference to FL Technics UAB in the aforementioned General Terms of Personal Data Protection shall be deemed to include and refer to PT Avia Technics Dirgantara).
  9. Governing Law and Dispute Resolution
    1. Proposal is executed and will be interpreted according to laws of the Republic of Indonesia.
    2. Any dispute or difference arising between the Parties hereto as to the construction of the Proposal or any other matter or thing arising hereunder or in connection therewith shall in the first instance be settled by the Parties in good faith through friendly negotiations. Failing such settlement, the Courts of Indonesia shall settle such disputes in accordance with Indonesian law.
  10. Compliance
    The Customer confirms, agrees with and guarantees compliance with the FL Technics’ General Terms of Compliance published on the FL Technics’ website (for the avoidance of doubt, the Parties confirm that any reference to FL Technics UAB in the aforementioned General Terms of Compliance shall be deemed to include and refer to PT Avia Technics Dirgantara).
  11. Language
    The Proposal and this General Terms are executed in the English language. In the absence of an Indonesian language version in the Proposal and its derivative documents pursuant to Indonesian Law No. 24 of 2009 on National Flag, Language, Seal, and Anthem or its implementing regulations, the Parties hereby agree that the execution of the Proposal, including the General Terms and its derivative documents in the English language will not affect the validity, binding effect or enforceability of the Proposal and waive any benefit from, or any right to cancel the Proposal or declare the Proposal null and void.